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The Massachusetts Bay Transportation Authority (MBTA) is committed to providing quality public transportation to all travelers.  THE RIDE is our Paratransit program, which provides door-to-door transportation to eligible people, like yourself, who cannot use public transit (subways, buses and trains), all or some of the time, because of a physical, cognitive or mental disability. THE RIDE is administered by the MBTA's Office for Transportation Access (OTA), and operated in compliance with the federal Americans with Disabilities Act (ADA). It is a shared-ride service.  This means you should expect to be traveling with other customers who are going in the same general direction.  Normally, a trip's duration will be an hour or less, and is based on distance and others who are traveling. Occasionally drivers may be diverted because another customer missed her/his return pick-up.  These unforeseeable events and others, such as inclement weather and traffic congestion, may increase your travel time. THE RIDE is also available to ADA certified out-of-area and/or out-of-state visitors with prior arrangement. 

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Our Service Area

Boston South
Allston Boston
Back Bay Braintree
Beacon Hill Canton
Brighton Cohasset
Charlestown Dedham
Chinatown Dover
Dorchester Hingham
Downtown Boston Holbrook
East Boston Hull
Fenway Medfield
Hyde Park Milton
Jamaica Plain Needham
Mattapan Norwood
North End Quincy
Roslindale Randolph
Roxbury Sharon
South Boston Walpole
South End Wellesley
West Roxbury Westwood